Customer – Faq’s here

Dolphin Booksellers are part of SmithMartin LLP, a Social Business, based in Cambridge, UK. We are specialists in the procurement of high quality children's books for the younger reader, or the 'just setting out' book discoverer.

Our broader Partnership specialises in literacy projects, education, charity and social enterprise development and all of us have a passion for good books.

We publish a monthly ‘featured children’s book’ list on the pages of our book blog, The Dolphin. (You can find selected books for older readers on our pages at Bookmonitor).

You can buy the current books directly from The Dolphin review web pages.


Using the ‘Buy from BgW’ button:

You can proceed to purchase by using the buy button (…see below), a secure payment page opens, which has a purchase list of our current featured titles. Select your titles, then follow the arrows to complete your purchase.
Buy a current book from BgW here...

Buy a book from The Dolphin today...

 

You can go back or return to the book view page at any time.

We do not currently make any charge for carriage.


How long will my book take to reach me?

We despatch single titles by the UK postal service. We plan to allow seven days for delivery/order turnaround. Often we do much better than this, wherever possible.


Will I get an invoice?

Every retail purchase made on our site is automatically emailed a receipt by our system, Plasso, with full details of your purchase at the time you make your transaction – day or night.

If you directly order stock with us by official purchase order, contract call-off or previously agreed specification, as a Local Authority, school, other institution or legal entity, we create traditional sales ledger invoices from our company, with full details of the commercial transaction as expected.


Is my information and personal data secure?:

Always. Your purchase is handled by Stripe. You can discover the quality of Stripe security on-line here.

SmithMartin and it’s projects never, ever trade your details and we comply with all tax and data protection regulation wherever we operate. Guaranteed.


Is my book(s) first quality?

Always. We have accounts with all the major publishers and wholesalers. We use our expertise to buy only high quality books, in terms of design, creativity, writing and illustration. We care about it!


I am ordering from outside the UK?

Stripe is available in 48 countries. Check your Stripe country web pages for any additional charges.

We will advise you of any entry complications for our products, within 24 hours of your order placement. If we cannot ship for any reason out of our control, a full refund is made.


I am a teacher, childcare professional, community business or social enterprise – can I order multiple titles, or books by theme?

We are always happy to hear from book purchasers in established settings, wherever you are located.

Please contact us with details of your needs. Whether for a starting a community bookshop, educational book event or for re-stocking a community library, for example, we are happy to compile tailored book lists and to offer procurement and delivery advice without commitment.


What if I am unhappy?

We love good books, our book business and our book customers. We want happy readers and especially book-owning children. We recognise that even the best systems or people stumble.

If you have any queries about our books, service or operating ethos please contact us. You can find our Partnership policies, including complaints, on our Partnership pages here.

Sue MArtin at SmithMartin LLP image
Sue Martin FRSA

'If we stumble, we will put it right'. - Sue Martin

(Education and Literacy lead Partner at SmithMartin LLP).

 

 



Dolphinbooksellers.co.uk is part of SmithMartin LLP

A retail resource for the best children's books, entry point into our children's and community library procurement and supply service. Offering a miscellany of news and featured authors for all our readers, whatever their age.